Customer Engagement Coordinator

Randstad is proud to partner with a premier, Ballarat-based client who are seeking a highly organized and system-savvy Customer Engagement Coordinator to join their team in a fast-paced, high-volume environment.

The Role

• Rate: $43.75 per hour + Super.
• Hours: 25-30 hours per week (Flexible scheduling between 8:00 am - 4:00 pm).
• Location: On-site in Ballarat.
• Tenure: ASAP start; long term temp role (with potential for ongoing)

Key Responsibilities

• System Management: Accurately process new orders, amendments, and cancellations daily using Microsoft Dynamics.
• Client Coordination: Take orders from clients and cross-reference stock availability within the ERP system.
• Financial Administration: Process upfront payments and initiate credit checks for non-account holders.
• Operational Support: Coordinate with internal teams to manage daily order expediting and inventory management.
• Communication: Respond to customer inquiries via phone and email, maintaining a target of 3 minutes per call for general orders.

Selection Criteria

• ERP Proficiency (Essential): Demonstrated experience with Microsoft Dynamics or a similar ERP system is mandatory; previous success in this role depends on high system proficiency.
• Data Accuracy: A commitment to 100% accuracy in data entry and information processing.
• Problem Solving: Proven ability in conflict management and prioritizing workloads to meet strict same-day processing KPIs.
• Communication: Outstanding written and verbal communication skills.
• Desirable: A Certificate in Business Administration or Retail Sales is advantageous but not compulsory.

Compliance & Requirements

• On-boarding: Willing to provide two professional references and undergo a Police Check (Paid for by Randstad).
• Safety: Pass a mandatory on-site Drug & Alcohol assessment (paid for by the client).
• OHS: Actively comply with all on-site OHS policies, including the use of Personal Protective Equipment.